Frequently Asked Questions

Then you can register at
The system says you cannot register? It’s probably because you already have an account at IVAO, if it’s the case, please contact the division Membership Coordinator or Assistant Coordinator at or (where XX is the two letter code of the division, like GE for Georgia – and they will reactivate your account so you can use your original account. If you belong to an inactive division please contact


Members that have been inactive (not connected) to the IVAO network as pilot or ATC for a few months, are classified as being “inactive”. This means that they can no longer log on to the network and they no longer appear in the member list. Inactivation is an automatic process, the member’s data are still available in the database, but they are no longer shown.

If you can remember your ID, the solution is very easy: just go to this page and replace the “XXXXXX” with your ID. Reactivation will be automatically done within 15 minutes.

If you can’t remember your password, go to the password reminder page at enter your VID and your password will be mailed to the e-mail address stated in your personal details.

If you don’t remember your VID, send a message to the GE Members Department at with your name and surname, e-mail used at registration and they will send your ID as soon as possible.

For any problem with our Discord servers.
Welcome back to IVAO!


Yes, it is possible. Just send your two ID’s to GE Members Department at . They will delete the newer account and add your hours to the old account.

For world tours awards, please contact For GE division tours awards please contact GE Members Department at or They will verify it for you.

If you need to change your e-mail send a request to GE Members Department at with the following information. Subject; E-mail change VID (Vid is your ID#). In the mail please include; reason for changing your e-mail address, old and new e-mail address.

Hours, as said in the pilot/ATC record, are updated NEXT day at 1200z. This is the reason why we can’t see the hours added just after our disconnection of the net.

If a pilot/ATC is connected at 1200z, previous hours will be added next day following the same criteria as said before.

It is also possible that a pilot (this case only applies to pilots) stays inactive a lot of time (i.e. in the ramp or in flight with pause). In this case, the system considers that the pilot is sandbagging hours and they will not be added to the log. If this is the case, before 1200z, we can see a note in the “Staff comments”.

PS: In case of server problems, the hours may not be updated at all.

According to rule 4.1.6 Upon initial registration, members will be asked to choose a division that they wish to join. A member may request a division transfer at any time, however all transfers are subject of approval by the members prospective division and
the Membership Department.

Send request to with CC to (in only one mail from your e-mail that is listed in your profile).

Replace XX with the 2-letter code of the target (new) division
Replace YY with the 2-letter code of your present division (information only)

In the SUBJECT LINE include Division Transfer and your ID number
Use only English if unable please contact your division staff.

WE will not process any transfer with no ID in the subject line.

In case you have a pending practical exam, please finish the exam first or request cancellation from your assigned examiner.
Only one transfer is allowed in one year (only one transfer request per 12 month period.)

You have to resquest passwords via this link:
You should be able to connect on IVAN, 15 minutes after the request.

Who may I contact if I have further/other questions? Please, send an e-mail to GE Members Department at
If you are trying to contact a specific person, please look up the personal e-mail address on the Staff List: